Velmora Home – Return & Refund Policy

At Velmora Home, we're committed to providing stylish, practical, and high-quality home goods and everyday essentials designed to bring comfort, elegance, and convenience to your living spaces. Whether you're shopping for kitchen accessories, home decor, dining essentials, storage solutions, or modern household products, your satisfaction is important to us.

If something isn't right with your order, we'll work to make it right — simply, fairly, and transparently.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

• You contact our customer support team within this timeframe.

• The item is unused and in its original packaging.

• The product is in its original, resellable condition.

• The item arrives damaged, defective, or incorrect.

• All original accessories, components, and included materials are returned with the product.

Returns are subject to the eligibility requirements outlined below and applicable consumer protection laws.

🚫 Non-Refundable Items

We generally do not accept discretionary returns for:

• Items that have been used, washed, installed, or altered after delivery.

• Products showing signs of excessive wear, stains, scratches, or damage.

• Items returned without their original packaging.

• Personalized, customized, or made-to-order home products.

• Final sale or discounted items clearly marked as non-returnable at the time of purchase.

• Products marked as non-returnable at checkout.

• Used bedding, bathroom accessories, personal care products, or hygiene-related household items.

• Products damaged due to misuse, improper handling, incorrect installation, or excessive force.

These restrictions do not apply where a return, refund, or other remedy is required under applicable consumer protection laws, including for defective or incorrectly described products.

📝 How to Request a Return

To start a return or refund request, please contact our customer support team with:

• Your order number.

• A brief explanation of the issue or reason for the return.

• Clear photographs of the product and packaging, where applicable.

• Details of any damage, defect, or incorrect item received.

Our team will review your request and guide you through the next steps.

🔄 Return & Refund Process

1. Review & Approval

Our customer support team will review your return request and verify its eligibility.

We may request additional information or photographs to help assess the issue.

Once your request has been reviewed, we will provide the appropriate next steps.

2. Return Instructions

If your return request is approved, we will provide:

• The designated return address.

• Return packaging guidelines.

• Shipping and handling instructions.

📦 Return Shipping Costs

Return shipping costs are generally the customer's responsibility unless:

• The item is defective.

• The product arrived damaged.

• An incorrect item was delivered.

• Applicable consumer protection laws require otherwise.

We recommend using a trackable shipping service when returning products to ensure safe and reliable delivery.

3. Refund Issuance

Once your return is received, inspected, and approved:

• Your refund will be issued to the original payment method.

• Refund processing typically takes 5–7 business days, depending on your payment provider.

• You will receive a confirmation once your refund has been processed.

Please note that your bank or payment provider may require additional time for the funds to appear in your account.

Where applicable law requires an earlier refund, we will follow those requirements.

📌 Important Notes

• All discretionary returns must be approved by our support team before being shipped.

• Items must be returned in their original condition.

• Home goods and accessories must be free from stains, scratches, odors, excessive wear, or signs of use, except in cases involving defects.

• Original shipping fees are generally non-refundable unless the item is faulty, incorrect, or applicable law requires reimbursement.

• Returns showing signs of misuse, damage, or missing packaging may be rejected, subject to applicable consumer rights.

• Excessive or suspicious return requests may be reviewed for potential abuse without affecting legitimate statutory rights.

• Customers are responsible for packaging returned products securely to help prevent damage during transit.

• Fragile items, including decorative accessories, glassware, and other delicate household products, should be carefully packed using suitable protective materials.

💬 Need Help?

At Velmora Home, we believe shopping for your home should be simple, enjoyable, and worry-free.

If you have any questions regarding returns, refunds, damaged products, or order-related concerns, please visit the Contact Us page on our Velmora Home website.

Our customer support team is here to guide you through the process and help resolve your concerns as smoothly as possible.

Your satisfaction and your home's comfort are at the heart of everything we do.

Velmora Home — Elevate Your Everyday Living.